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Contact Us

The safety and well-being of our employees and customers is our top priority and therefore due to the ongoing coronavirus situation, our Scarborough box office will remain closed until further notice. You can book tickets and get further information about our shows via our what’s on pages. Thank for your understanding.

If you are looking to purchase tickets for any of our shows, please call Ticketmaster on 0844 844 0444

 

Press & Media Enquiries:
Email Press & Media Enquiries
Please do not use this email link for ticket requests or general customer enquiries

Requests for media passes to photograph or review an event must be submitted no later than 10 working days before the date of the event.

Sponsorship Enquiries:

Email Sponsorship Enquiries

Requests & Complaints:

Any requests or complaints should be made to us in writing or by phoning 01723 818111 (including full details of the problem and ticket information where appropriate), and sent to the postal address above; this will allow us to fully investigate your enquiry and get back to you. Alternatively, you can call us on 01723 818111. Please do not send complaints using this General Feedback facility or by email.

Refund Policy:

We regret that tickets cannot be exchanged or refunded after purchase unless the event is cancelled completely. The management cannot be held liable for any tickets which are lost, damaged or stolen. Removing any part of, altering or defacing the tickets may invalidate your ticket.

If the event is postponed, the promoter and/or venue management will honour the ticket for the re-scheduled performance. It is the responsibility of the ticket holder to ascertain the date and the time of any re-scheduled event.

General Feedback:

We are delighted to receive general feedback and comments from you to enable us to improve our general facilities. We cannot however enter into correspondence on an individual basis via this form, and any complaints / charity requests etc need to follow the appropriate procedure above.

For all other ticket, venue and accommodation enquiries please visit www.discoveryorkshirecoast.com or contact Discover Yorkshire Coast Tourism Bureau by phone on 01723 383636 or by email: tourismbureau@scarborough.gov.uk

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